Shipping policy

Shipping Policy

At Ownly Club, every order is verified and carefully packed before it ships. This policy explains how and when your order is dispatched, how long delivery takes, and what happens in the less common cases — sourced-to-order items, failed deliveries, and returns to origin. Our aim is that you always know exactly where your order stands.

1. Where We Ship

Ownly Club currently ships within India only. We do not offer international shipping at this time. When that changes, it will be announced on the website.

2. Shipping Costs

All prices displayed on Ownly Club are inclusive of shipping. There is no additional delivery charge at checkout for standard orders within India. Any exception (such as repeated failed-delivery reattempts caused by incorrect address details) is described in Section 7.

3. Order Processing & Dispatch

Orders are processed on business days (Monday to Saturday, excluding public holidays).
Orders placed before [2:00 PM IST] are processed the same day. Orders placed after the cutoff, are processed the next business day.
Once dispatched, you receive a tracking link by email and SMS so you can follow your order to your door.
You may occasionally receive a single order in more than one parcel — for example, when items ship from different points. Each parcel is tracked separately.

4. Delivery Timelines

Delivery time depends on whether an item is held in our warehouse or sourced to order. The status shown on each product page tells you which applies.

In-stock items are dispatched the same day. Same-day or next-day delivery is available across Delhi NCR, with tracked delivery of 3–7 business days to the rest of India, depending on location.
Sourced-to-order items are dispatched within 3–7 business days. If a sourced order is not delivered within 15 days, you are covered by our money-back guarantee (see our Returns & Refunds Policy).
Coming-soon items are temporarily out of stock. You can enquire about availability through the product page, and we will let you know as soon as the item is back. No order is placed until the item is available.

These timelines are good-faith estimates, not guarantees, and may be affected by factors outside our control (see Section 8).

5. Order Tracking

A tracking link is shared via email and SMS at the time of dispatch.
Tracking information may take 24–48 hours to begin updating after dispatch, as the courier scans the parcel into its network.
If your tracking has not updated for several days, contact us and we will investigate with the courier on your behalf.

6. Cash on Delivery (COD)

COD is available across most serviceable pin codes in India. Availability is shown at checkout.
For COD orders, please keep the exact order amount ready at the time of delivery.
To reduce failed deliveries, COD orders may be verified by SMS, WhatsApp, or a quick call before dispatch. If we are unable to confirm the order, dispatch may be delayed until we reach you.

7. Address Accuracy, Failed Deliveries & Reattempts

Please ensure your delivery address, pin code, and phone number are complete and accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
If a delivery attempt fails (for example, the recipient is unavailable, the address cannot be located, or the phone number is unreachable), the courier will ordinarily attempt re-delivery.
Any additional costs arising from repeated failed deliveries due to incorrect or incomplete address details, or repeated unavailability, may be borne by the customer.
To change your delivery address after placing an order, contact us as soon as possible. We will try to update it before dispatch, but we cannot guarantee changes once the parcel is with the courier.

8. Delays Outside Our Control

Once a parcel is handed to the courier, delivery is carried out by the courier's network. We cannot fully control transit times, and delivery may occasionally be delayed by weather, regional disruptions, strikes, public holidays, peak-season volumes, courier operational issues, or local restrictions. We will always help you track and follow up on a delayed parcel, but such delays fall outside the estimated timelines above.

9. Returned-to-Origin (RTO) Orders

If a parcel cannot be delivered and is returned to us — because of repeated failed attempts, a refused delivery, or an unreachable recipient — we will contact you to arrange either re-dispatch or a refund. For prepaid orders, any refund follows our Returns & Refunds Policy. Re-dispatch of an RTO order caused by incorrect address details may attract a re-shipping charge.

10. Damaged or Incorrect Parcels on Arrival

If your parcel arrives damaged, tampered with, or containing the wrong item, please report it within 72 hours of delivery with photos or an unboxing video, as set out in our Returns & Refunds Policy. We strongly recommend recording your unboxing, as it makes these claims quick to resolve.

11. Contact Us

For anything related to shipping or your order: