Refund policy

Returns & Refunds Policy

At Ownly Club, every fragrance we ship passes through our 100-point verification protocol before it leaves our warehouse, and each order arrives with a QR authenticity certificate. We stand behind every bottle. This policy explains how returns, refunds, and authenticity claims work, and what to do if something isn't right with your order.

How long do you have? It depends on whether you opened it.

Still sealed, and you would rather not keep it. You have 15 days from delivery. No reason needed.
You opened it and something is wrong. Tell us within 72 hours of delivery. That covers damage, the wrong product, and any concern about authenticity. Three days is ample time to open a parcel and check that what arrived is right, and reporting quickly means the packaging and the product can still be examined while the evidence is fresh.

Please film your unboxing, before you open the parcel. Any claim for damage, a wrong product, or authenticity needs an uncut unboxing video: one continuous clip that starts with the parcel still sealed and the shipping label in frame, and does not stop until the product is fully out of the box. It takes a minute, it is the single fastest way to get a claim approved, and it cannot be recreated afterwards.

1. No-Questions-Asked Returns

We understand that buying fragrance online, especially without smelling it first, is a leap of faith. If you change your mind after receiving your order, you can return it. No explanation needed.

Eligibility

The product must be completely unused: not a single spray.
The outer cellophane wrap and bottle seal must be fully intact.
The original box, batch sticker, and Ownly Club QR authenticity certificate must be returned with the item.
The return request must be raised within 15 days of delivery.

Return charges

None. There is no return fee.
We arrange and pay for reverse pickup from your address.

Refund

Full refund of the product value, with no deduction, to your original payment method.

Why we need the cellophane intact: once the seal is broken, fragrance and skincare products cannot legally or ethically be resold. This is industry standard across luxury beauty globally. If the cellophane has been removed or the bottle has been sprayed, the product falls outside this return category, but you may still be eligible under our Authenticity Guarantee (Section 3).

2. Wrong or Damaged Product Delivered

If you receive a product different from what you ordered, or your order arrives damaged in transit, we will make it right at our cost. No questions, no fees.

Eligibility

Report the issue within 72 hours of delivery, by email, so we can investigate while the parcel and packaging can still be examined.
The item may have been opened. You cannot be expected to spot a leak, a breakage or the wrong product without opening the box, and this category exists precisely for that situation.
An uncut unboxing video is required. Start recording with the parcel still sealed and the shipping label in frame, and do not stop until the product is fully out of the box and the issue is visible. One continuous clip, no cuts and no pauses.
Please send clear photos of the parcel, the shipping label, the batch sticker and the issue alongside the video.

Return charges

None. We arrange and pay for reverse pickup.

Outcome, your choice

A replacement of the correct product, shipped at our cost, or
A full refund with no deduction, to your original payment method.

3. Authenticity Guarantee

Every product on Ownly Club is sourced through trusted international retail channels and verified through our 100-point authentication protocol. We are confident in what we ship. But authenticity is the heart of our promise, so we treat every claim with full seriousness.

How to raise an authenticity claim

Email support@ownlyclub.in with your order number, within 72 hours of delivery.
Describe what feels off: scent profile, longevity, packaging details, batch code, sillage, or anything else.
Send your uncut unboxing video. This is required: one continuous clip, no cuts and no pauses, starting with the parcel still sealed and the shipping label in frame, and running until the bottle is fully out of the box. It is what shows us that the bottle in question is the bottle that left our warehouse, and it is the reason most claims are settled in a single email.
Share supporting evidence: clear photos of the bottle, batch sticker, packaging, and any side-by-side comparisons. A report from a recognised third-party authentication service strengthens your claim but is not mandatory to file one.

Our review process

Our authentication team re-inspects the same batch from our reserve stock against your product.
We may request the product back for in-house re-verification, with return shipping fully covered by us.
We cross-check batch codes, serial numbers, weight, packaging, and fragrance composition, and where needed may arrange independent third-party authentication.

Outcome

If the product is verified as not authentic: a full refund to your original payment method, with zero return fee and free reverse pickup. We will also share our investigation findings with you, because we take this seriously internally.
If the product is verified as authentic: we share our verification report transparently. The product stays with you and no refund is issued, but our team will happily explain why the fragrance might feel different from what you expected. Batch variation, skin chemistry, storage conditions, and seasonal climate all genuinely affect how a fragrance performs.

Note on usage: authenticity claims do not require the product to be unused. Meaningful evaluation of a fragrance often requires actually wearing it, and we recognise that.

4. What Cannot Be Returned

The following are non-returnable except under an authenticity claim:

Products that have been opened, used, or sprayed, where the reason for return is a change of mind
Products returned without the original packaging, batch sticker, or QR certificate
Items marked Final Sale or sold during clearance events, clearly labelled on the product page
Gift cards and discount vouchers
Products reported outside the applicable window above

5. The Return Process

Step 1, raise a request. Email support@ownlyclub.in with:

Order number
Reason for return: change of mind, wrong product, damage, or authenticity concern
Your uncut unboxing video, required for damage, wrong-product and authenticity claims: one continuous clip, starting with the parcel sealed and the shipping label in frame, running until the product is fully out of the box
Clear photos of the product, outer packaging, and batch sticker

Step 2, confirmation. Our team responds within 24 working hours with:

Approval status of your request
A return reference number
Reverse pickup schedule, which we arrange through our shipping partner

Step 3, pickup and inspection.

Our courier collects the package from your delivery address within 3 to 5 business days, at no cost to you.
Please keep the original packaging ready: outer box, intact cellophane where applicable, batch sticker, and QR certificate card.
Once received at our warehouse, our quality team completes inspection within 2 business days.

Step 4, refund.

Approved refunds are processed within 3 business days of inspection clearance.
Refunds reflect in your account within 5 to 7 business days, depending on your bank or payment provider.
Refunds are issued to your original mode of payment.
For cash-on-delivery orders, refunds are processed to a bank account you provide. We will share a simple form.

6. Cancellations

You can cancel your order free of charge any time before it is shipped. Once shipped, a cancellation is treated as a no-questions-asked return under Section 1, at no cost to you.

7. Delivery Guarantee

In-stock pieces are dispatched the same day, with same-day delivery across Delhi NCR and tracked delivery to the rest of India. Sourced-to-order pieces are dispatched within 3 to 7 business days. If any order is not delivered within 15 days of being placed, you may cancel and receive a full refund.

8. Contact Us

For any clarification on this policy: