FAQs
Everything people usually ask us about authenticity, pricing, offers, delivery and returns. If your question is not here, write to us at support@ownlyclub.in or on WhatsApp at +91 83750 74651.
1. Are the products on Ownly Club authentic?
In India, the biggest concern with luxury beauty is counterfeits and grey-market sellers. Here is how we address that. Every product goes through our 100-point authentication before it is listed. Our team checks:
Bottle packaging and outer cover quality
Printing sharpness and finishing details
Batch ID and serial code verification (via trusted resources like Barcode Lookup)
Cap and atomizer finishing
Fragrance consistency against known authentic references
Label placement and embossing
Manufacturing and expiry date format
Weight and fill level accuracy
Every order also ships with a Certificate of Authenticity listing the batch code of your specific unit, so you can verify it yourself rather than take our word for it.
2. Where do you source your products from?
We source from verified resellers and trusted distributors that sit in the value chain sourcing directly from brands. On top of that we run our own checks, and only list products that pass them.
3. Is Ownly Club safe to buy from?
Buying luxury online requires trust in sourcing, verification and transparency. Ownly Club is built to address exactly that.
We publish how we authenticate, how we source and what protections you have, and we give you the tools to check the batch code independently. Our goal is to give you confidence, not just convenience.
4. Why are your prices different from typical Indian retail?
We buy across borders and pass on global prices, so you pay close to what these products cost in major markets rather than the local markup. It is access, not a discount.
The product is the same one sold internationally. Because we operate online only and source through verified global retail channels, we avoid the heavy local markups that inflate luxury pricing in India.
5. Do you have any discounts or offers?
Yes. Three offers run all the time, and every one of them is applied automatically at checkout. There is no code to enter.
10% off your first order. Applied automatically at checkout if you are a first-time customer.
A cart saving when you buy 2 or more items: ₹1,000 off above ₹5,000, ₹1,500 off above ₹10,000, ₹2,000 off above ₹15,000, and ₹4,000 off above ₹20,000. This one needs at least two items in your bag.
A free gift above ₹5,000 (Calvin Klein soap, 200g) or above ₹10,000 (Bvlgari travel perfume, 5ml). The gift applies on every qualifying order, not only your first, and does not require two items.
One thing worth knowing: the first-order discount and the cart saving do not stack. You receive whichever of the two is larger, not both. Your cart shows exactly what you have earned before you check out.
Shipping is free on every order regardless, and all displayed prices already include it.
6. How do I choose which fragrance is right for me?
Fragrance is personal. Use the Is This Your Scent fit check on any product page for a 10-second read on whether something suits you, or browse by scent family. You can also write to us at support@ownlyclub.in and we will help you choose.
7. What is your return policy?
You have 15 days from delivery to return an order, no reason needed, provided the product is unopened and unused: seal intact, never sprayed or applied, in its original packaging with all inserts and the Certificate of Authenticity. We arrange a free pickup from your home and you do not pay return shipping.
Opened items cannot be returned for a change of mind. Fragrance, skincare and cosmetics are sealed goods, and once a seal is broken the unit cannot be re-verified or sold to anyone else as new.
Approved refunds are processed within 7 to 10 business days to your original payment method. Full detail on our Return & Refund Policy page.
8. What if my order arrives damaged or incorrect?
Tell us within 72 hours of delivery and send photos of the item, the outer packaging and the shipping label. You get your choice of a replacement or a full refund, with free reverse pickup.
This applies even if the item has been opened. You cannot be expected to spot a leak or the wrong shade without opening the box, and the fault is ours.
9. What happens if I receive a product I believe is not genuine?
Contact us within 72 hours of delivery with clear photos or video of the bottle, box, batch code and seals, plus a note on what looks wrong to you.
The product does not need to be unused. Evaluating a fragrance properly means wearing it.
A report from a recognised third-party authentication service strengthens a claim, but it is not required to raise one.
Once verified, we issue a full refund to your original payment method, with no return fee and free reverse pickup. We also share our investigation findings with you.
10. How do I check the batch code of my product?
The batch code is printed on the bottle or packaging and listed on the Certificate of Authenticity in your box. Run it through Barcode Lookup or any perfume batch-check site to confirm the manufacture date, product type and origin.
11. Do you sell used or opened products?
No. We only sell unused, unopened and sealed products. Any tester bottles or special editions are clearly labelled before purchase.
12. Can I cancel or change my order?
Orders can be cancelled or changed within 2 hours of being placed, before they enter processing. Contact us as soon as possible. After dispatch, the 15-day return applies instead.
13. How long does delivery take?
In-stock pieces are dispatched the same day, with same-day delivery across Delhi NCR and tracked delivery to the rest of India. Sourced-to-order pieces are dispatched within 3 to 7 days. The delivery line on each product page shows which applies, and you can check your pincode there.
If any order is not delivered within 15 days of being placed, you may cancel and receive a full refund.
14. How can I track my order?
Once your order ships you receive a tracking number by email and WhatsApp, and you can follow the package in real time through the courier's tracking portal.
15. Do you offer free shipping?
Yes. All displayed prices are inclusive of shipping across India. If a delivery attempt fails because of an incorrect address or unavailability, any re-delivery charges are borne by the customer.
16. Do you offer international shipping?
Currently we ship within India only.
17. Do you offer bulk or corporate orders?
Yes. We handle bulk orders and corporate gifting with special pricing and customisation options. Contact us directly for these.
18. Do you sell testers or miniatures?
Yes. From time to time we list authentic testers and travel-size perfumes. These are explicitly marked as such and still go through full authentication.
19. How can I contact Ownly Club?
Email: support@ownlyclub.in
WhatsApp: +91 83750 74651
Instagram: @ownly_club