Return & Refund Policy
The short version. Our full Returns & Refunds Policy has the complete detail, and it is the document that governs.
It depends on whether you opened it
Still sealed, and you would rather not keep it: 15 days
Return any unopened order within 15 days of delivery, no reason needed. The bottle must be unsprayed with its cellophane and seal intact, in the original box with the batch sticker and QR Certificate of Authenticity.
We arrange a free pickup from your address, and once it passes inspection you choose: Ownly Club store credit for the full amount you paid, to use on anything in the store, or a refund to your original payment method less a flat ₹299 for the two-way shipping and payment charges.
You opened it and something is wrong: 72 hours
If your order arrives damaged or is not what you ordered, tell us within 72 hours of delivery. Three days is ample time to open a parcel and check that what arrived is right, and reporting quickly means the packaging and product can still be examined while the evidence is fresh. We will make it right at our cost, with a replacement or a full refund.
The item may have been opened. You cannot be expected to spot a leak or the wrong product without opening the box. Send your uncut unboxing video (one continuous clip, starting with the parcel sealed and the shipping label in frame), along with photos.
A concern about authenticity, also within 72 hours: send your unboxing video and photos of the bottle, box and batch code. Our authentication team examines it and decides. If the product is verified as not authentic, you receive a full refund.
Opened, and you simply don't want it
Fragrance, skincare and cosmetics are sealed goods. Once the cellophane or seal is broken the unit cannot be re-verified or sold to anyone else as new, and we will not pass an opened item off as sealed. This is standard across luxury beauty everywhere, so an opened item cannot be returned for a change of mind.
If you are unsure whether a scent will suit you, use the Is This Your Scent fit check on the product page, or write to us before you order. We would rather spend ten minutes helping you choose than process a return you cannot make.
The essentials
Cancellations. Free any time before your order ships, with a full refund. After it ships, a cancellation is a change-of-mind return: 15 days, unopened, as full store credit or a refund less ₹299.
Change of mind, your choice. Store credit for the full amount you paid, added to your Ownly Club account within 3 business days of inspection and usable on any order, or a refund less ₹299 on the same timing as below.
Pickup. Our courier collects within 3 to 5 business days once your request is approved.
Refunds. Damaged, wrong or not-authentic products are refunded in full. Processed within 3 business days of inspection, reaching your account in a further 5 to 7 business days depending on your bank. Cash-on-delivery refunds go to a bank account you provide.
Delivery guarantee. If any order is not delivered within 15 days of being placed, you may cancel for a full refund.
Not returnable: opened items for a change of mind, Final Sale, clearance and auction items (labelled on the product page), gift cards and vouchers, and anything returned without its original packaging, batch sticker or QR certificate.
Orders placed before 22 October 2026 keep the terms they were bought under.
Starting a return
Email support@ownlyclub.in or message our shopping assistant on WhatsApp (+91 97738 14728) with your order number, photos of the product and packaging, and a short description. For damage, wrong-product or authenticity claims, include your uncut unboxing video. We reply within 24 working hours.
Read the full Returns & Refunds Policy, including how authenticity claims are investigated and what happens in each outcome.
