Return & Refund Policy
The short version. Our full Returns & Refunds Policy has the complete detail, and it is the document that governs.
It depends on whether you opened it
Still sealed, and you would rather not keep it: 15 days
Return any unopened order within 15 days of delivery, no reason needed. The bottle must be unsprayed with its cellophane and seal intact, in the original box with the batch sticker and QR Certificate of Authenticity.
There is no return fee. We arrange and pay for a pickup from your address, and you get a full refund with no deduction.
You opened it and something is wrong: 72 hours
If your order arrives damaged, is not what you ordered, or you have a concern about its authenticity, tell us within 72 hours of delivery. Three days is ample time to open a parcel and check that what arrived is right, and reporting quickly means the packaging and product can still be examined while the evidence is fresh.
The item may have been opened. You cannot be expected to spot a leak or the wrong product without opening the box, and a fragrance cannot be judged without wearing it. Send photos or a short unboxing video and we will make it right at our cost, with a replacement or a full refund.
Why opened items cannot be returned for a change of mind
Fragrance, skincare and cosmetics are sealed goods. Once a seal is broken the unit cannot be re-verified or sold to anyone else as new, and we will not pass an opened item off as sealed. This is standard across luxury beauty everywhere.
If you are unsure whether a scent will suit you, use the Is This Your Scent fit check on the product page, or write to us before you order. We would rather spend ten minutes helping you choose than process a return you cannot make.
The essentials
Cancellations. Free any time before your order ships. After that it is treated as a 15-day return, still at no cost to you.
Pickup. Our courier collects within 3 to 5 business days once your request is approved.
Refunds. Processed within 3 business days of inspection, reaching your account in a further 5 to 7 business days depending on your bank. Cash-on-delivery refunds go to a bank account you provide.
Delivery guarantee. If any order is not delivered within 15 days of being placed, you may cancel for a full refund.
Not returnable: Final Sale and clearance items (labelled on the product page), gift cards and vouchers, and anything returned without its original packaging, batch sticker or QR certificate.
Starting a return
Email support@ownlyclub.in or message WhatsApp +91 83750 74651 with your order number, photos of the product and packaging, and a short description. We reply within 24 working hours.
Read the full Returns & Refunds Policy, including how authenticity claims are investigated and what happens in each outcome.
