Watch Warranty
The short version. Every watch from Ownly Club carries two layers of cover: the brand's own warranty card, packed in the box exactly as it left the maker, and the Ownly Club 2-Year Warranty behind it. If your watch develops a fault in how it was made, you never need to find or visit a service centre. We collect it from your door, have it put right, and bring it back.
Two layers of cover
Layer one
The brand's warranty card
Packed in the box by the maker, untouched. Its terms and service network are set by the brand, and where the brand honours it in India you are free to use it.
Layer two
The Ownly Club 2-Year Warranty
Our own promise, for 2 years from delivery. It stands behind your watch whether or not you use the brand's card, and we handle every step of a claim for you.
How to make a claim
Step 1
Tell us what is wrong
Message WhatsApp +91 83750 74651 or email support@ownlyclub.in with your order number and a short video or photos showing the issue. We reply within 24 working hours.
Step 2
We collect it from your door
Once the claim is confirmed, we arrange a free, insured pickup from your address anywhere we deliver in India. Pack the watch securely; the original box is helpful but not required.
Step 3
We put it right
The watch is inspected and repaired. If a repair cannot restore it to normal working order, we replace it with the same model, or with one of equal value if that model is no longer available. We keep you updated throughout.
Step 4
We bring it back
Your watch is delivered back to you, insured. Pickup, repair or replacement and return delivery cost you nothing.
What is covered, and what is not
Covered for 2 years
Any defect in the materials or workmanship of the watch, including:
The watch stops running, or will not wind or restart.
It gains or loses time well beyond what is normal for its movement.
A function stops working, such as the date, the chronograph, the crown or the pushers.
Water gets in while the watch is used within its rated resistance, with the crown closed.
Not covered
The same exclusions every watch brand applies:
Battery life on quartz watches.
Everyday wear, such as scratches on the glass or case, strap wear or worn plating.
Damage from knocks, drops or accidents, including a cracked crystal.
Water damage beyond the watch's rated resistance, or with the crown left open.
A watch opened, altered or repaired by anyone other than Ownly Club.
Loss or theft.
Good to know
When it starts. Cover runs for 2 years from the date your watch is delivered.
Tied to your watch. The serial number on the caseback is recorded on your invoice, and the warranty applies to that watch. Your order number is all you need to claim.
Gifts are covered. If the watch was a gift, the person wearing it can claim using the original order number.
After a repair or replacement. The watch keeps the remainder of its original 2-year cover. It does not restart.
Please do not open the watch. Having it opened or repaired elsewhere ends the cover, so bring any fault to us first.
Warranty and returns are separate
The warranty is for faults that appear while you own the watch. If you simply change your mind, you can return any unworn watch within 15 days of delivery for a full refund, with free pickup from your home. If a watch arrives damaged, send us photos within 72 hours and we will replace it or refund you. Read the Return & Refund Policy for the detail.
Questions
Write to support@ownlyclub.in or message WhatsApp +91 83750 74651. If you would like to know exactly what comes with a particular watch before you buy, ask us and we will tell you.
