Watch Warranty
The short version. Every watch we sell is genuine, bought from trusted distributors, collectors and dealers, and new unless its page says Pre-Loved. Every watch carries Ownly Club 2-Year Warranty, which mirrors what the brand's own warranty would have covered, and every watch gets free care from us for as long as you own it, with shipping both ways on us. If your watch develops a fault in how it was made, you never need to find or visit a service centre. We collect it from your door, put it right, and bring it back.
Where our watches come from
We buy from trusted distributors, collectors and dealers that we have vetted and work with regularly, the same way we source our fragrances. Every watch passes our 100-point authentication protocol before it is listed, and its caseback serial number is recorded on your invoice.
Why the price is different, and why it is not a discount
A discount is a store cutting its own price. Our price is different because you are buying a different way. A boutique price pays for the boutique: its rent and staff, the brand's India distribution, and the brand's warranty and service network. Our watches reach us through distributors, collectors and dealers, most of them overstock or earlier production batches of a current model, and we carry the warranty ourselves. The gap between the two prices is what the store route costs you. Buy from us and you keep it.
The watch is the same one you would find in a boutique: the same reference, movement and finish. An earlier batch can mean a production date a little older than a boutique piece, but a new watch from us has never been worn.
Our prices sit in two clear steps against what the same new watch costs from authorised retail in India: a New watch is at least 15% below it, and a Pre-Loved watch at least 25% below it. Every product page shows the authorised price, so you can compare.
New, or Pre-Loved
Most watches we sell are new and unworn, in their original box, and the product page says Condition: New.
A Pre-Loved watch has had one previous owner, and we tell you before you buy: the product page says Condition: Pre-Loved beside the price, its title ends in "(Pre-Loved)", and the description sets out its condition and what comes with it. Each is a single piece. Where the maker keeps its own records, we check the watch against them: a Pre-Loved Tissot, for example, is checked on Tissot's own register for its reference, Watch-Secure number and warranty status, and you can check it there yourself. A Pre-Loved watch carries the same Ownly Club 2-Year Warranty, lifetime care and returns as every other watch we sell. See all Pre-Loved watches.
What you get, and what you trade
What you get
A genuine watch, looked after by us
A genuine watch at the global price, with its serial number recorded on your invoice. Ownly Club 2-Year Warranty from the day it is delivered, covering what the brand would have covered. Free care for life, shipping included. Every claim handled by us, from pickup to return.
What you trade
The brand's own warranty
Unless the product page says otherwise, the brand's warranty and its service network are not part of your purchase; ours takes their place. A brand boutique may decline free repair on a watch it did not sell. Any warranty card in the box should not be relied on for cover in India.
When a watch also carries the brand warranty
Some pieces reach us with a brand warranty we have confirmed can be used in India. When that is the case, the product page says so at the top, beside the price, and names the brand's cover. That watch carries both: the brand's warranty, and Ownly Club 2-Year Warranty behind it. If a product page does not say this, the watch is covered by Ownly Club 2-Year Warranty.
Many Pre-Loved watches still have part of the brand's own warranty running from their first sale. Where they do, the product page shows how many months are left and the date it ends, beside the condition, and you can use it at the brand's own service centres until then, as well as ours.
Care for as long as you own it
Beyond the warranty, we look after your watch for life, free of charge. Whenever it needs attention, message us and we arrange an insured pickup from your door and deliver it back to you, with shipping both ways paid by Ownly Club. We clean the case and bracelet and check its timekeeping and functions. If we find a part that needs replacing and it is not covered by the warranty, we tell you what it is and what it costs before any work is done. Nothing is replaced or charged without your approval.
How to make a claim
Step 1
Tell us what is wrong
Message our shopping assistant on WhatsApp (+91 97738 14728) or email support@ownlyclub.in with your order number and a short video or photos showing the issue. We reply within 24 working hours.
Step 2
We collect it from your door
Once the claim is confirmed, we arrange a free, insured pickup from your address anywhere we deliver in India. Pack the watch securely; the original box is helpful but not required.
Step 3
We put it right
The watch is inspected and repaired. If a repair cannot restore it to normal working order, we replace it with the same model, or with one of equal value if that model is no longer available. We keep you updated throughout.
Step 4
We bring it back
Your watch is delivered back to you, insured. Shipping both ways is always on us. For a warranty claim, the repair or replacement costs you nothing too.
What the warranty covers, and what it does not
Covered free for 2 years
What the brand's own warranty would have covered: any defect in the materials or workmanship of the watch, including:
The watch stops running, or will not wind or restart.
It gains or loses time well beyond what is normal for its movement.
A function stops working, such as the date, the chronograph, the crown or the pushers.
Water gets in while the watch is used within its rated resistance, with the crown closed.
Not covered
The same exclusions every watch brand applies. If you need any of these fixed, we quote the cost upfront:
Battery replacement on quartz watches.
Everyday wear, such as scratches on the glass or case, strap wear or worn plating.
Damage from knocks, drops or accidents, including a cracked crystal.
Water damage beyond the watch's rated resistance, or with the crown left open.
A watch opened, altered or repaired by anyone other than Ownly Club.
Loss or theft.
Good to know
When it starts. Warranty cover runs for 2 years from the date your watch is delivered, new or Pre-Loved. Free care has no end date.
Tied to your watch. The serial number on the caseback is recorded on your invoice, and the warranty applies to that watch. Your order number is all you need to claim.
Gifts are covered. If the watch was a gift, the person wearing it can claim using the original order number.
After a repair or replacement. The watch keeps the remainder of its original 2-year cover. It does not restart.
Please do not open the watch. Having it opened or repaired elsewhere ends the cover, so bring any fault to us first.
After two years. Free care and free shipping continue. Any part that needs replacing is quoted to you upfront, and nothing is done without your approval.
Warranty and returns are separate
The warranty is for faults that appear while you own the watch. A change of mind is separate: on any watch it is settled as full Ownly Club store credit, whether you cancel before or after dispatch, refuse the parcel at delivery, or return the watch unworn, with its films, tags, box and papers, within 15 days of delivery. We collect it free. Pre-Loved watches follow the same rules.
If a watch arrives damaged or wrong, or you have a concern about its authenticity, tell us within 72 hours of delivery with an uncut unboxing video and we will replace it or refund you in full. And if we cannot source or dispatch your watch, you get a full refund. Read the Return & Refund Policy for the detail.
Questions
Write to support@ownlyclub.in or message our shopping assistant on WhatsApp (+91 97738 14728). If you would like to know exactly what comes with a particular watch before you buy, ask us and we will tell you.
